- Top-level managers, or top managers, are also called senior management or executives. These individuals are at the top one or two levels in an organization, and hold titles such as: Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operational Officer (COO). Top-level managers make decisions affecting the entirety of the organization. Middle-level managers, or middle managers, are those in the levels below top managers. Middle managers’ job titles include: General Manager, Regional manager, and Divisional manager. Middle-level managers are responsible for carrying out the goals set by top management. They do so by setting goals for their departments. Middle managers can motivate and assist first-line managers to achieve business objectives. First-level managers are also called first-line managers or supervisors. These managers have job titles such as: Shift supervisor, Department manager, Crew leader, and Store manager. First-line managers are responsible for the daily management of line worker the employees who actually produce the product or offer the service. There are first-line managers in every work unit in the organization. Although first-level managers typically do not set goals for the organization, they have a very strong influence on the company. These are the managers that most employees interact with on a daily basis, and if the managers perform poorly, employees may also perform poorly, may lack motivation, or may leave the company.
- The major functions that a manager completes can be categorized into four different functions known as planning, organizing, leading, and controlling. For some of us, we only see the final two – leading and controlling but, he or she spends a good deal of his or her time planning and organizing so that he or she can effectively carry out the functions of leading and controlling.
The four essential supervisory competences are first they serve as the critical communication link in the organization’s chain of authority next is they interact and reconcile the opposing forces and expectations in higher management and workers. However many times excluded from decision making front line supervisors are .next they must be Behavioral Specialist must be able to understand the varied needs of their staff and able to listen, motivate, and lead